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Customer Care

Romaunce Books is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you order a book or a service from us, we need to know your full name, postal address, e-mail address, shipping address and telephone number. We gather this information to allow us to process your order/subscription/service, process any orders you may make and deal with your payment. The relevant information is then used by us or our agents to provide you with the product you ordered or statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service to you in general.

We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregated information to third parties. These statistics will not include information that can be used to identify you as an individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services and products. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.

Payment Methods

Online payments

We use PayPal as a payment system to bill our users for the services that we provide and books that we sell. PayPal do not retain, share, store or use personally identifiable information for any purpose other than to ensure correct payments and billings.


Every user can have an account which is protected by ID or Customer number and password verification. We store account information in a secure fashion and our support staff do not have access to this information. If you choose not to have an account, your details are still secure.

Our use of cookies and other information gathering technologies

A cookie is a small file containing information about your web site usage session. We may use it for research or to improve our site and the services we offer you, check the user’s qualifications for registration, or to bill the user for products or services. We will ask you if you want us to use the information you provide to continue contact with you either via e-mail or postal mail (for example, to send you information or special offers, or for other marketing purposes). In addition, we also use embedded code within the site to gather non-personal data regarding the visitors to our site. This information provides general and not personal statistical data about the numbers of visitors, countries of origin, hits per page and operating systems used by visitors to our website.

Payment Methods

- Credit / Debit Cards

- Offline Payments

How we protect your information

The internet is not a secure medium. However, we have put in place various security procedures as set out in this policy.

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